FAQ
Got a question for us? The answer is probably here.
If you don’t see the information you’re looking for, please reach out to us via hello@createdbybutter.com
+ WHAT EXACTLY DO YOU DO?
Butter is a Creative Studio. We work with growing brands, entrepreneurs, and small business owners to collaborate and create the designs they need. We can brand your business, build your social media, create products, design packaging, and get you a webstore to sell it on. We’re here for all phases and stages of small business. Drop us a line and we will figure out how to best help you!
+ IS YOUR STUDIO OPEN?
The studio is not currently open to the public. We do launch coworking sessions occasionally, so hit our newsletter to stay up to date on those opportunities! There’s a bit of knowledge, networking, and time to just vibe with your work.
+ I'M INTERESTED IN WORKING WITH YOU, HOW DO I GET STARTED ON MY DESIGN PROJECT?
The first step is to fill out the project inquiry form with all of your details HERE! We can get on a 20 minutes clarity call (at not cost!) to talk about you, your project, and our partnership! You can view the rest of the steps to our process HERE!
+ WHAT ARE YOUR PAYMENT TERMS?
Your total investment cost will be split up into three different invoices that must be paid in order for your project to progress. A 30% deposit is required to secure your spot on our calendar. On the project start date you will make another payment of 35% and pay the remaining 35% on the end date. 1ST PAYMENT: 30% deposit to secure your slot. 2ND PAYMENT: 35% is due on your start date. FINAL PAYMENT: 35% is due on your project end date. Your final payment is due on the agreed upon end date of your project by 12pm EST. Late payments will result in an additional 5% weekly incur fee. Final files will not be released until the remaining balance is paid in full. Failure to pay 35% balance within 2 weeks of end date will result in temporary suspension + $50 restart fee. Full project termination will be implemented if the invoice is not paid within 30 days of end date. *Because of the investments made by our team, deposits are not refundable.
+ WHAT ARE THE COSTS OF YOUR SERVICES? CAN YOU GIVE ME AN ESTIMATE?
All of our projects are different and require specialized care and customization. Based on the amount of time everything takes, and the value of the assets being created, we will work to create a fair estimate for you from the get go. We’ll schedule a FREE phone call to touch base on your project, and give you a better idea of costs. Get started HERE.
+ WHAT ARE YOUR PREFERRED METHODS OF PAYMENT?
RGD accepts credit cards through our merchant, or check. Please note checks must clear before being considered confirmed.
+ IS THERE A CANCELLATION FEE?
We’d be terribly sad to see you go, but if for any reason you would like to discontinue collaboration efforts with Butter, your deposits thus far would serve as the cancelation fee in addition to a prorated rate on the unfinalized portion of the design work. Please note Butter retains the right to terminate any contract should a client not adhere to the standards and policies outlined here or in our signed proposal.
+ WHEN WILL MY PROJECT START AND WHEN IS THE TURNAROUND TIME?
Your contract will feature your start and end dates. Prior to beginning the design work on a project, clients will submit content, photos, and requests. This is typically a two week period. Once all content is obtained, project turn around begins at two weeks and maxes out around 5-8 weeks for more in depth collections.
+ WHAT IS THE CONTENT YOU KEEP MENTIONING? DO I NEED IT BEFORE WE START?
YES! Before the heavy lifting can begin on our side, you will gather up the content needed to design your project. This content will include: images, videos, and/or copy (only if you have decided not to use our copywriting service). For print, packaging, product, web and e-commerce design, we request to have your content 2 weeks prior to the project start date. Unfortunately if your content is not received at least 72 hours prior to beginning your design launch, your project can possibly be terminated. For any reason, if the project is delayed because of failure to provide assignments, videos, photos, written copy, product descriptions, pricing, late/uncoordinated feedback from Client/team members, the Client is required to pay an additional fee of $150 per day until the project has been completed. If more work is requested and the timeline extends, this fee will apply as well
+ DO YOU OFFER SOURCING / PRINTING SERVICES?
Absolutely! We source and create products frequently, both from the US and overseas. Please let us know that you would like us to develop and produce for you, and we will let you know if it is in our wheelhouse. Please note manufacturing is tricky with current health advisories, and will require more substantial lead time.
+ HOW MANY REVISIONS DO I GET?
All digital design projects come with two free revisions. We kindly request feedback in a timely fashion to make the magic happen! Once you receive your drafts or any design work at the EOD, you have until 9AM the next business day to submit your revisions and suggestions before we move forward. After your free revisions, each revision will be an hourly fee of $80. If you choose to change the entire logo concept after the two free revisions, you are to pay an additional fee for your primary logo (text-based logos are subject to an additional $150 and custom designs/illustrations will vary depending on the complexity of the design). Please note, physical samples do not come with free revisions.
+ WHAT PLATFORMS WILL YOU USE TO BUILD MY SITE?
For blogs, portfolios, and most websites we will utilize Squarespace or Wix to make it super easy for you to manage your content. For e-commerce stores, clients have the option to utilize Shopify, ECWid, or Squarespace. If you're interested in another platform please let us know!
+ FOR MY E-COMMERCE STORE, WILL YOU BE UPLOADING MY INVENTORY?
We’re happy to help upload items. You’ll receive stocking of 10 items for free when you order an ecommerce website - if you require extra items be stocked, please contact us for an estimate.
+ WHO IS RESPONSIBLE FOR PRODUCT, DOMAIN AND WEBHOSTING FEES?
Butter is not responsible for development or hosting fees. You can handle these payments in a number of ways. Please refer to the service site for specific directions.
+ DO YOU DO JUST ONE LOGO OR SMALLER PROJECTS LIKE SNAPCHAT FILTERS OR NEWSLETTERS?
Yes! And No. We can take on small projects, but we only offer these services on a retainer basis. If you’re interested in keeping Butter in your contact book as your go-to designer, please reach out and we will create a monthly work schedule. This setup allows you to bypass the line, and get your projects handled quickly!
+ WHEN CAN I EXPECT MY FINAL PRODUCTS?
All final digital files will be delivered within 24 hours of the completed payment. You will receive web files and print ready files in JPG, PNG, SVG, and PDF. If you would like to purchase native and raw files from RGD, please feel free to let us know when booking. Physical products will be shipped at the cost of the client if not included in the invoice. Shipping times will vary based on selection of shipping service.
+ WHAT ARE NATIVE DESIGN FILES AND DO I NEED THEM?
Native files (AI,PSD, and INDD) are the original artwork created by RGD, which includes our purchase of fonts, licenses, labor, and ideation (by law all designers own their artwork/raw files by copyright). As the Client you are paying for a finished work, which you will own. Think of it as purchasing a prepared meal at a restaurant, but not paying for the ingredients and recipe. You won’t typically need native files if you don’t: have the proper software, have any training on using the software, or you don’t care to buy the fonts (licenses for fonts cannot be shared, sorry about that!). You are free to use your logos and identity wherever and whenever you want. You should purchase native files if: you need to make ongoing text edits and you have an in-house designer who has the software and training to use the files, contracting with a design firm to create the initial design and have an in-house designer use that design and the files to create other materials, or if you are purchasing the design of a template that an in-house designer will flow content into. Once native files are transferred over, we are not liable to fix them, an additional fee will apply to revise files.
+ DO YOU OFFER TECH SUPPORT AFTER MY WEBSITE HAS BEEN LAUNCHED?
Yes! Butter will provide support for the deliverables up to 14 working days after the project ends for minimal adjustments and changes that add up to no more than one hours time. For full-on web maintenance over one hour, a fee of $200 per day will be requested to book.
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